Personal Information Protection Policy at FIFI SOUND


FIFI SOUND is very serious about protecting the privacy of your personal information and implements all technical and organisational measures required by best practices, Croatian laws and the General Data Protection Regulation (EC 2016/679), abbreviated as “GDPR”.

The specific purpose and method of processing of your personal information largely depend on the type of business relationship based on which we collect your information. We are guided by the basic personal information protection principles in our business, which means that we process information legally, transparently and fairly, that the processing is limited to the purpose for which the information was collected, and that only the information essential for this purpose is processed. We only store your personal information for as long as we have to in order to fulfil the purpose of information   processing, except in cases when legal regulations require us to store personal information for a longer period and in cases when the storing of information is required by our legitimate interests (e.g.  establishment, realization or protection of legal requirements). When processing your personal information, we are guided by the principles of accuracy, reliability, confidentiality and integrity. Access to your personal information is restricted to authorized persons at FIFI SOUND and our business service provider partners (data processors).

If you disagree with FIFI SOUND’s Personal Information Protection Policy, please refrain from using our website and sharing your personal information with us.  Any changes to FIFI SOUND’s privacy policy will be published on the website.


Data Controller and Personal Information Protection

FIFI SOUND, Frane Ćale 16, 20000 Dubrovnik, OIB: 87227762890 is the Data Controller.

Please send us all your inquiries to:

FIFI SOUND, Frane Ćale 16, 20000 Dubrovnik;

Attn. Personal Information Protection Officer

E-mail address:

Processing purposes and legal grounds for personal information processing

FIFI SOUND as the Data Controller, protects your privacy and only processes the personal information that is essential to FIFI SOUND and that has been collected as a part of FIFI SOUND’s business activities, whether the information was provided by you or a third party or obtained from publicly available sources, for the following purposes:

  • Fulfilment of contractual obligations –  when processing is necessary to fulfil the contract that you are a party to or to take action at your request prior to concluding the contract,
  • Satisfaction of legitimate interests –  when necessary, we process personal information outside of a specific contractual relationship in order to satisfy our legitimate interests. Such legitimate interests may include the following:
    • Conducting legal proceedings and maintain records of legal proceedings
    • Discovering perpetrators of criminal offences and fraud prevention
    • Protection of persons and property
    • Fulfilment of your requests so you could help us develop, deliver and improve our products and services
    • Answering your inquiries and comments
    • Processing of   personal   information for   special   purposes   or   several   special   purposes described by consent, solely after receiving your consent to have your personal information processed for a particular purpose. Your consent is compliant with the relevant provisions of the Regulation and given unconditionally and freely. You reserve the right to revoke your consent at any time.

Should we process your personal information for purposes not described here or outside of the purpose to which you have consented, prior to such processing; we will provide you with information about the other purpose and all other relevant information about the processing.

Which personal information do we proceed and how we get it? 

We primarily process personal information collected within the scope of a contractual relationship, such as name, surname, personal identification number, address, credit card number, e-mail address, mobile phone and so on when necessary for the performance of our business activities.

Are you under obligation to share your personal information with us?

You are not under obligation to do so. However, keep in mind that in some cases, should you refuse to provide the requested information, FIFI SOUND will not be able to enter into a contractual relationship with you or fulfil its legal or contractual obligations.

Data storage period

FIFI SOUND  will only store your personal information for as long as necessary to fulfil its legal or contractual obligation or legitimate interest, except in case your personal information is processed based on consent, when processing ceases at the moment that you withdraw your consent. You can withdraw your consent at any time by sending your request to:

– Address: Frane Ćale 16, 20000 Dubrovnik Attn. Personal Information Protection Office

– E-mail address:

We would like to underline that withdrawing your consent has no effect on the legality of information processing based on the consent prior to its withdrawal. When your personal information is no longer needed for the fulfilment of above purposes, it will be destroyed, except in cases when continued storage is required by law.

Who is the recipient of your personal information?

FIFI SOUND is under obligation to protect your personal information and will not disclose or make it available to third parties without your express consent, except:

  • to service providers we hire as data processors for tasks related to the execution of contracts to which you are a party,
  • to the authorities for purposes of activities from their scope (Tax Administration etc.)
  • when the information is requested by a court of law, relevant state attorney’s office, or other authorities in equivalent legal proceedings
  • when FIFI SOUND is obligated under the law to disclose the information.

What are your rights with respect to the processing of personal information?

Depending on the legal basis for processing, you may have the following rights:

  • Right to request access to personal information relating to you, which means that you have the right to be informed about the scope of collected information, purpose of processing, category of personal information that is processed, recipients that the information is delivered to, and the period of storage
  • Right to have incorrect personal information rectified and incomplete personal information amended, in which case we are under obligation to fulfil your request without unnecessary delay
  • Right to object to the processing of personal information in case it is processed based on FIFI SOUND’s legitimate interest or for direct marketing purposes
  • Right to request deletion of information in cases when the purpose of processing has been fulfilled, when you have withdrawn your consent as the only basis for processing, when your privacy  protection  interest  outweighs  FIFI SOUND’s  legitimate  interest  in  processing,  when you  have  lodged  an  objection  against  the  processing  of  information  for  direct  marketing purposes,  when  it  is  required  for  purposes  of  compliance  with  legal  requirements  that FIFI SOUND is subject to, and  in  cases  of  any  illegal  processing.  The right to have the information deleted is not an absolute right and does not apply, for instance, in cases when processing is necessary to exercise the right to the freedom of information and expression, compliance with legal requirements that FIFI SOUND is subject to, establishment, realization or defense of legal requests, and so on.
  • Right to restrict the processing of information, for instance, in cases when you have disputed the accuracy of the information, for as long as it takes to verify its accuracy
  • Right to transfer the information to another Data Controller if the processing is based on consent or execution of a contract to which you are a party, or if the processing is performed automatically and it would be technically feasible
  • Right to submit an objection to a national supervisory authority, i.e. the Croatian Personal Data Protection Agency

Requesting access to personal information pretending to you or requesting the rectification on your personal information

If you want access to your personal information or if you believe that irregularities occurred in the processing of personal information, please contact our Personal Information Protection Officer.

Objecting to the processing of personal information

If you believe that FIFI SOUND has no legal grounds to process your personal information, you can submit an objection to the Personal Information Protection Officer at any time. In his case, we will no longer process your personal information and we will not be able to provide our services to you or be in a business relationship with you.

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